Privacy Policy

 

Effective Date: 4/6/2025

 

At F A Solar Experts, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, by phone, in person, or via email.

 

1. Who We Are

 

FA Solar Experts

46 End Street, Doornfontein, Johannesburg, 2001, South Africa

Email: info@fasolarexperts.co.za
Phone: +27 76 674 5531
Website: https://fasolarexperts.co.za

 

2. Information We Collect

 

We may collect the following types of personal information:

Contact details: Name, phone number, email address, and home or business address

Project details: Property information, electricity usage, photos, and installation preferences

Payment details: Bank account or card information (handled securely via third-party processors)

Technical data: IP address, browser type, and usage data when you visit our website

Communication data: Information shared via email, phone, contact forms, or social media

 

3. How We Use Your Information

 

We use the information we collect to:

Provide solar consultation, installation, and maintenance services

Send quotations, invoices, and updates related to your project

Improve our services and customer experience

Maintain business records and comply with legal obligations

Send occasional marketing communications (with your consent)

 

4. Sharing Your Information

 

We do not sell your personal information. However, we may share your data with:

Trusted third-party service providers (e.g., installers, electricians, suppliers, payment processors)

Legal or regulatory authorities, if required by law

Technology providers who help manage our website, email, and customer data systems

All third parties are required to respect the confidentiality and security of your data.

 

5. How We Store and Protect Your Data

 

We implement appropriate technical and organizational security measures to protect your information. Your personal data is stored on secure servers and is only accessible to authorized personnel.

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and warranty obligations.

 

6. Your Data Rights

 

You have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent for marketing at any time

Object to or restrict processing in certain circumstances

Lodge a complaint with a data protection authority

To exercise any of these rights, please get in touch with us at info@fasolarexperts.co.za.

 

7. Cookies and Website Tracking

 

Our website may use cookies and similar tracking technologies to improve your experience, analyze traffic, and personalize content.

You can control cookie settings through your browser and opt out of certain tracking using tools like the Google Analytics opt-out browser add-on.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:  info@fasolarexperts.co.za